Capital Caring Health Expands across Shenandoah Valley to residents in the City of Winchester and Clarke & Frederick Counties

Falls Church, VA -   April 2, 2020 -- Capital Caring Health is dedicated to meeting the needs of the growing population of older adults and those with advanced illness in Mid-Atlantic region.  The organization recently announced an expansion throughout the Shenandoah Valley and is now providing care to residents living in the City of Winchester as well as residents in Clarke and Frederick counties.

“We are committed to providing critical services to individuals with serious, advanced illnesses,” said Susan Zehner, RN, BSN, Clinical Supervisor for these new service areas. “This expansion allows us to meet the needs of patients who are dealing with serious illnesses throughout the City of Winchester, Clarke and Frederick counties. Caring for these patients in their home is vitally important, and our clinical teams are truly honored to provide the best quality care to families in the comfort of their homes.”

In light of the coronavirus (Covid-19) crisis, at home care for seniors is needed now more than ever before.  COVID-19 is most serious for seniors who are ill with one or more illnesses such as lung, heart, or kidney disease. Their risk of infection can also increase if they leave home and go to the ER or other crowded locations.  The safest way to prevent the infection is to stay at home.

As a local non-profit provider of advanced illness and hospice care, Capital Caring Health serves more than 95% of patients in their homes or wherever they permanently reside.  Learn more at or call our 24-Hour Care Line 800-869-2136.


About Capital Caring Health
Capital Caring Health is one of the leading nonprofit providers of elder health, hospice, and advanced illness care for persons of all ages in the mid-Atlantic region.  A member of a national network of 70 nonprofit hospice providers, our mission is to provide patients and their families with advanced illness care that is second to none.  We also have special hospice teams serving children and veterans.  On an annual basis, we serve over 7,000 hospice patients and provide more than $3 million in charity care to those who are uninsured and have nowhere else to turn.  Almost 90 cents out of every dollar goes to caring for patients and their families. Our website,, is available in English, Spanish, and Korean plus offers 24/7 Live Chat.  Since the beginning of hospice care over 40 years ago, we have served 120,000 patients and their families in Maryland, Virginia, and the District of Columbia.

24 Hour Care Line:  800-869-2136


Take Control of What You Can

“Hope for the best, but plan for the worst.” That’s good advice under the best of circumstances. But in the era of Covid-19, it ranks right up there with washing your hands, staying inside, practicing “social distancing”…and being ready for a medical crisis.

No doubt about it, the coronavirus has made these difficult and anxious times for everyone, everywhere. But for those over the age of 65 or with underlying health conditions, daily life seems especially fraught with questions and the unknown: What happens if I get sick? Who will take care of me and how? And most frightening, what if I end up in the hospital?

While none of us can foresee the future, there are actions you can take right now to help you, your family members and others regain some control in this time of uncertainty.

One of them is to observe National Healthcare Decision Day (NHDD), a public awareness campaign about the importance of advance care planning—that is, thinking about and planning for how you want to be cared for in a medical crisis…before it strikes. And this year’s observance on April 16—smack in the middle of the coronavirus outbreak—couldn’t be more timely.

Basically, advance care planning involves learning about the types of medical care decisions that might arise during an emergency or end-of-life scenario; considering what treatments and interventions you would or would not want under the circumstances; and then letting others know—both your family and your healthcare providers—about your preferences.

Getting people to discuss such issues is always difficult. Yet many people now realize it’s a talk they need to have on their own behalf and to help others, sooner versus later.

Toward that end, Capital Caring Health, which has participated in NHDD since its inception, has the tools and resources you can use to start and guide a discussion with family, friends and caregivers. Also included is helpful advice on how to talk to your doctor about end-of-life wishes, as well as information on legally documenting your preferences so that treatment decisions are based on what you want.

The following summarizes the more important steps:

  • Know where your loved ones stand

There may be a time when you have to help the people closest to you get medical care if they become seriously sick with coronavirus disease or any other advanced illness. You need to understand what is important to them so you can speak on their behalf if they can’t.

  • Pick your person

Ask a friend, family member or other trusted person to become your medical care decision-maker for when and if you can’t make decisions for yourself. Your designated person may also be known as a “health care proxy,” “health care agent” or “power of attorney for health care.”

  • Make it official

Document that person on an official state health care proxy/agent/power of attorney form or through an Advance Directive. An “Advance Directive” is a term for any written health care instruction that specifies your wishes or names a proxy for you.

If for some reason you are unable to make it official, make sure the person you choose knows what is important to you and what care you would want to receive.

  • Talk about it

Talk openly about what matters to you and what you’d want most if you became seriously ill with coronavirus disease or any other serious illness, including your preferences for the amount and types of treatments.

You may not be able to predict every choice you’ll have to make, but you can give others the guiding principles to confidently make decisions for you. But don’t leave them guessing. Open conversations can provide clarity, direction and reassurance to both you and your designate.

Capital Caring Health is here to provide the support and information you need to get through the current outbreak and cope with special issues and concerns. Our website also provides up-to-date information on COVID-19 to stay safe and describes how we have temporarily adapted our services and support. Lastly, if think you or a loved one could benefit from healthcare services delivered at home, especially now, please check out Primary Care at Home to see if it might be right for you.

Celebrating Social Workers

“Every human being needs and deserves to feel warmth, acceptance, and support,” Maralyn says. “The most meaningful part of my job is to be a compassionate, empathic presence for the patient and family members.” 

Celebrating Social Workers   

Maralyn Farber didn’t start out to be a social worker. In fact, she spent most of her career in public information for the National Cancer Institute at the National Institutes of Health, plus a period as a technical editor for a cancer journal. But as so often happens, life had other plans.

In 1991, Maralyn’s 37-year-old husband died from an inoperable brain cancer, leaving her and her young son devastated and alone. Over the next months, the duo would get to deeply appreciate the hospice social workers who helped support them during their journey to find a new normal.

“Even though my husband was only in hospice for a couple of days,” Maralyn says, “the social workers were available to help me and my son get through our grief and back on our feet. I will never forget the kindness, compassion and expertise they extended to us during my husband’s dying days and beyond. And I vowed then and there that I would one day work in the field, as a means to repay our emotional debt and help others.”

Only 36-years-old at the time of her husband’s death, Maralyn made good on her promise. She obtained her Master of Social Work degree and has spent the last 18 months at Capital Caring Health, helping others going through loss.

That desire to help others is a common denominator among social workers, regardless of the setting. Members of the profession, says the National Association of Social Workers, have a strong desire to improve the lives of others, and help people overcome some of life’s most difficult challenges.

That’s certainly the case at Capital Caring Health, where our team of 60 social workers is integral to everything we do…from problem-solving with patients and caregivers in the home…to conducting workshops on aging and other topics…to providing grief support and counseling to bereaved spouses, children and community members.

For example, as a member of each dedicated patient care team, CCH social workers teach patients and caregivers coping skills, including non-medical strategies for symptom management, and help identify and coordinate additional resources they may need. They also help clarify the palliative and hospice care philosophy for patients and caregivers, helping them set goals and facilitate advance care planning to assure that patient wishes are met, now and in the future.

CCH social workers are also specially trained in advanced illness care and bereavement support., with a special sensitivity to the effect that profound personal loss can have on lives. So, in addition to individual and family grief counseling for CCH families, social workers also lead free grief support groups and workshops open to anyone in the community. As further evidence of our non-profit mission, CCH also offers community talks on topics such as caregiving for parents, aging in place, advanced care planning and others.

So, from the beginning of your CCH journey to the end, our social workers are walking right along with you, helping to pave the way for the next steps in life. It’s a role that Maralyn Farber has taken to heart.

Covid-19 Alert
Due to COVID-19, in-person counseling, support groups, and workshops have been suspended until further notice. Short-term counseling is currently available via telephone and videoconferencing. Coming soon will be the addition of both videoconferencing and telephone based support groups. You can check the status of services here, by calling 800-869-2136, or using the live chat function at

Capital Caring Health is joining with MemoryWell to support and honor our patients by helping them capture their life stories

MemoryWell’s network of specially trained writers craft brief, intimate stories that capture the legacy of each person’s legacy and contributions. The stories create lasting family keepsakes and promote better care. Interviews happen remotely by phone and stories are shared on-line. 

Stories show what matters most.

Learning what has motivated people throughout their lives helps our care team see beyond medical records to understand what matters most to them.

“MemoryWell gives me a sense of comfort knowing I am providing the best personal care I can.” — Nursing Assistant using MemoryWell in Cleveland, Ohio

“The experience helped me look at my mother’s life from a different perspective. It reminded me what a rich and adventure-filled life she has lived.” — Family Member

How it works

Sign up today

Stories cost $250 and last forever. Use code CARING for a $20 discount. or call (202) 854-WELL(9355)

70 Not-For-Profit Hospice and Advanced Illness Care Providers Launch Toll-Free 24/7 Hotline

Caregivers and others seeking care at home for people with advanced illness can now reach 70 hospice and palliative care providers by calling one toll-free number: 1-844-GET NPHI

Especially at this time, care in the home for people with advanced illness is imperative

WASHINGTON, DC—When faced with advanced illness or end-of-life care, many people prefer in-home treatment from a not-for-profit hospice, advanced illness and palliative care provider with deep roots in their community, but too often, they don’t know where to turn.

That’s why 70 mission-driven, not-for-profit providers of at-home care nationwide, under the umbrella of the National Partnership for Hospice Innovation (NPHI), are launching a telephone referral network: 1-844-GET-NPHI (1-844-438-6744).

“Making the decision to receive hospice, advanced illness or palliative care can be stressful under the best of circumstances, let alone when patients and families are unsure of their options and the quality and safety of the care provided,” said Tom Koutsoumpas, president and CEO of NPHI. “This new toll-free number makes a formerly complicated process simple by providing access to all 70 providers, allowing families to find the care they need, even when they and their loved ones are in different parts of the country.”

NPHI member programs—many of which are among the oldest and largest advanced illness care providers in the country—work together to share best practices and implement innovative care solutions with a focus on meeting the needs of their patients and caregivers. Members range from large programs caring for thousands of people daily to smaller programs caring for fewer than 100 people in their communities. While inpatient care is an option, overwhelmingly NPHI members care for patients wherever they permanently reside.

“Care from a not-for-profit hospice and advanced illness group is simply different. Our mission is to provide compassionate care to all those with life-threatening illnesses, not to deliver profits for shareholders,” said Robert Cahill, president and CEO of NorthStar Care Community, which is providing the infrastructure for the toll-free number. “When families consider their care options for a loved one dealing with an advanced illness, our hope is that they choose a not-for-profit palliative care and hospice provider. It can make a huge difference in their loved one’s quality of life in their final months, weeks and days.”

The launch of the national provider network and the toll-free hotline are vital links between not-for-profit advanced illness care providers and the communities they serve, including the most vulnerable patients. The member organizations serve veterans dealing with chronic illness and care for the most complex cases, as well as for community members otherwise overlooked including the homeless, uninsured, underinsured and those living in often underserved areas like inner cities and rural areas. NPHI members never refuse to serve anyone because of their inability to pay. NPHI members are the advanced illness safety net of the communities they serve.

Those in need of advanced illness care, including hospice, should call 1-844-GET-NPHI (1-844-438-6744) to learn about the NPHI member or another not-for-profit, care-at-home provider nearest to them.


Contact: Amy Martin Vogt, 202-868-4807,

About the National Partnership for Hospice Innovation
The National Partnership for Hospice Innovation (NPHI) is a collaborative of 70+ not-for-profit, community-integrated, hospice and palliative care providers from across the United States who play a unique role as a crucial safety net for the sickest, most vulnerable patients in the communities they serve. For more information, visit

Checklist for Choosing A Hospice

This checklist is designed as an at-a-glance summary of topics from our guide on how to choose a hospice and can be used in discussion with hospice staff or others.


  • Is the hospice Medicare-certified?
  • Is the hospice accredited by a recognized national organization?
  • Are the clinical staff certified or accredited in hospice and/or palliative care?
  • Is the hospice prepared to take on a complex case?
  • How strong is the hospice's volunteer program and what does it include?
  • What information is available about other families' experiences, satisfaction with the hospice?

Patient-Centered Care and Family Support

  • How is the hospice governed - non-profit, for-profit, faith-based, part of a larger system?
  • What type of support is available to family and caregivers?
  • What bereavement support is offered?
  • How much of every dollar received by the hospice is spent on patient care and support?
  • Does the hospice provide care for those who lack coverage or the financial means to pay for care? How much do they spend annually on charity care?

Access and Availability

  • How long does it typically take to enroll in the hospice and begin care following a referral/request for services? Is it the same for evenings and weekends?
  • How does the hospice handle a medical crisis that occurs on a weekend or evening? Will hospice staff come to the home any time day or night including weekends if there is a medical crisis?

Specialized Services and Support

  • Does the hospice offer any specialized programs and services, for example, palliative and hospice care for children, or a dedicated program for veterans?

1 in 4 Unpaid Caregivers in the US are Millennials

Capital Caring Health, a non-profit, offers tips for younger people caring for a family member, friend, or neighbor

Ten million unpaid caregivers in the United States are between the ages of 18 and 39, according to the AARP. That’s a quarter of all people who care for an older relative or friend. Often these millennial caregivers take on the task alone without support from caregiving organizations, while going to school or holding down a full- or part-time job.

Capital Caring Health, the Washington, D.C.-area’s leading non-profit provider of advanced illness, hospice, and at-home care services, wants millennials to know they are not alone. The organization offers a variety of professional health and social services that support family caregivers, as well as emotional support and grief counseling for those who just need to talk to someone.

The following are tips to support millennial caregivers and help them navigate their role:

  • Create an advance care plan and share it with the rest of the family and the medical care team to make sure the wishes and values of the person living with the serious illness are honored. This should be done in advance of any emergency.
  • Learn what services are covered by insurance. Capital Caring Health has staff and volunteers that can walk you through your relative’s or friend’s insurance plan free of charge to let you know what services they can offer.
  • Look after yourself. Your physical and mental strength is necessary to provide the care your relative or friend needs. Eat well, exercise and take time out of your day to do something that you enjoy. It could be as simple as Netflixing, reading a book or going to a trivia night.
  • Ask for help. According to a recent poll, 80 percent of younger people are stressed about caregiving. Capital Caring Health offers services and resources to help you handle life’s tasks that come with being a caregiver.

To learn more about Capital Caring Health’s services, enroll a relative or friend in one of their programs or to talk to someone for emotional support call our 24-Hour Care Line at 1-800-869-2136 or visit


CONTACT: To arrange an interview with a millennial caregiver, contact Andrew Silva at 202-868-4803 or

About Capital Caring Health

Capital Caring Health is the largest non-profit provider of elder health, advanced illness, hospice and at-home care services for the Maryland, Virginia and Washington, D.C. area. We provide quality care where people live, supporting dignified, independent aging. For more information, visit or call our 24-Hour Care Line at 1-800-869-2136 to learn more.

It takes a village to get through difficult times. Capital Caring Health is now partnering with Savo

Answering the question, “How can I help?” during difficult times

In the midst of caring for another, friends and family may be asking how they can help. However, it can be tough to think about what you need help with let alone coordinate these tasks. Savo was created to take the questions out of “how can I help” and bring your community together to help out with everyday tasks like laundry, cooking, cleaning, and childcare.

How does Savo work?

Answer a few questions

We’ll ask you a few simple questions to better understand you and your family’s needs. Based on the answers, Savo creates a customized task list tailored to your family. This includes tasks often not thought of such as pet care, household chores, and emotional support.

View and edit task calendar

With the answers you provide, as well as expert knowledge and research, we’ll automatically schedule the custom tasks in a calendar view. It’s quick and easy to make updates and add additional information as needed.

Invite others to help

Easily invite friends and family members to volunteer by email, social media, or sharing the special like with them anyway you choose.

Sign up for Savo

Already created an account? Log in here

Savo and Capital Caring Health

Savo launched in January 2020.  We are partnering with Capital Caring to give you or someone you know the help they need after the loss of a loved one. Savo is free for clients and friends of Capital Caring. This pilot program runs through May 31, 2020.

Help and feedback

Savo is currently in beta meaning it is fully available for use however there may be an occasional bug here or there. During the length of this pilot, we are looking for any feedback you may have to help us make the product better. Please email with any feedback about your experience as well as any questions or issues.

POSTPONED: Red-Carpet Welcome Home Vietnam Veterans Ceremony Set For March 29 at the National Marine Corps Museum

Capital Caring Health will host a special red-carpet welcome home and Vietnam Veteran Lapel Pin ceremony Sunday, March 29 at the National Marine Corps Museum.  Volunteers will roll out the red carpet for Veterans attending the event on March 29 which also marks National Vietnam War Veterans Day, a day to thank and honor our nation’s Vietnam veterans and their families for their service and sacrifice.

Veterans will receive a complimentary Vietnam Veteran Lapel Pin during the program, and Gen. Richard Neal, USMC (Retired) will be the guest speaker. Gen Neal served two tours in the Republic of Vietnam, and was twice decorated with the United States’ third highest award for gallantry - the Silver Star Medal. During Operation Desert Storm, Gen. Neal served as the Deputy Director of Operations for General Schwarzkopf and was also responsible for briefing the international press on the war. He was promoted to four stars and assigned as the Assistant Commandant of the Marine Corps before his retirement in 1998.

State representatives from the Virginia Office for Veterans will be onsite to assist veterans in accessing federal and state benefits along with Capital Caring Health staff to answer questions about care planning and other services to support Veterans.

After the ceremony, guests will have the opportunity to participate in guided museum tours. Light refreshments will also be provided to guests following the ceremony. There is no cost to attend, but registrations are kindly requested by March 27.  To complete the FREE registration or to volunteer, visit


DATE: Sunday, March 29, 2020

TIME: From 12:00 p.m. - 2:00 p.m.

LOCATION: The National Marine Corps Museum, 18900 Jefferson Davis Hwy, Triangle, Virginia 22172

About Capital Caring Health
Capital Caring Health is one of the leading nonprofit providers of elder health, hospice, and advanced illness care for persons of all ages in the mid-Atlantic region. A member of a national network of 70 nonprofit hospice providers, our mission is to provide patients and their families with advanced illness care that is second to none. We also have special hospice teams serving children and veterans. On an annual basis, we serve over 7,000 hospice patients and provide more than $3 million in charity care to those who are uninsured and have nowhere else to turn. Almost 90 cents out of every dollar goes to caring for patients and their families.

Our website,, is available in English, Spanish, and Korean plus offers 24/7 Live Chat. Since the beginning of hospice care over 40 years ago, we have served 120,000 patients and their families in Maryland, Virginia, and the District of Columbia.  24 Hour Care Line: 800-869-2136

Media Contact: Amy Shields, Communications Director, 703-531-6095

CEO, Tom Koutsoumpas, featured on iHeartRadio's 'CEOs You Should Know'

Capital Caring Health's CEO, Tom Koutsoumpas, is featured on iHeartRadio's 'CEOs You Should Know', sponsored by M&T Bank. This segments features business leaders and their impact on our community.

The segment will air Sunday, February 23, 2020 at 6:00am on 97.1 Wash FM, 98.7 WMZQ, and Hot 99.5 and at 7:00am on BIG 100 and DC 101.1. Interviews are also featured on station websites: