Keith Everett Named to Malcolm Baldrige National Quality Award Board of Examiners for 2020

Falls Church, Virginia – July 24, 2020 – The U.S. Department of Commerce’s National Institute of Standards and Technology (NIST) has named Keith Everett, Chief Officer for Performance, Compliance, and Cultural Operations at Capital Caring Health, to the Board of Examiners for the 2020 Malcolm Baldrige National Quality Award.

Appointed by the NIST Director, examiners are responsible for reviewing and evaluating applications submitted for the Baldrige Award, the nation’s highest honor for organizational innovation and performance excellence.

The examiner board is composed of more than 325 leading experts competitively selected from industry, professional, trade, education, health care, and nonprofit (including government) organizations from across the United States. Those selected meet the highest standards of qualification and peer recognition, demonstrating competencies related to customer focus, communication, ethics, action orientation, team building, and analytical skills.

“We are so proud of Keith for this major accomplishment,” said Tom Koutsoumpas, President and CEO, Capital Caring Health. “Keith is a valued member of the Capital Caring Health team. The work that he has done to lead our performance excellence initiatives for the past six years has played a vital role in our ability to provide the highest quality care to our patients.”

Keith holds a Master of Science in Business and Healthcare Administration and he is certified in Lean Six Sigma and Public Health Quality with more than 15 years of comprehensive health care operational and quality improvement experience. He is also a member of the American College of Healthcare Executives, National Association for Healthcare Quality and the American Society of Quality.

In addition to his role as Chief Officer for Performance, Compliance, and Cultural Operations at CCH, he also serves as co-lead of CCH’s new Center for Equity, Inclusion and Diversity which was recently established to address disparities in hospice utilization among minority groups including: African Americans, Hispanics, Asians, and Native Americans as well as the LGBTQ community.

Keith commented on his new appointment, “I’m honored to be a part of a distinguished group of individuals working together to make significant contributions to drive organizational performance excellence across the United States.”

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987. Awards may be given annually to organizations in each of six categories: manufacturing, service, small business, education, health care, and nonprofit. The Award promotes innovation and excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies.


About Capital Caring Health

Capital Caring Health is the largest non-profit provider of elder health, advanced illness, hospice, and at-home care services for the Maryland, Virginia, and Washington, D.C. area. We provide quality care where people live, supporting dignified, independent aging. For more information, visit or call our 24-Hour Care Line at 1-800-869-2136.

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