Jim F. Rice and Gustavo Pascale will lead Capital Caring’s Care Navigation Center and the flagship TeleCaring program.

Launched in 2011, TeleCaring is a robust, innovative proactive approach to care that ensures patients and their families get the care they need, whenever they need it.  Trained staff proactively calls patients and families as an extra layer of support.  Since its launch in 2011, 245,000 calls have been made while serving over 5,400 patients and families. TeleCaring leads to more rapid response to issues that arise, such as pain, an area where Capital Caring has nationally recognized expertise. The organization is committed to reducing pain to a comfortable level within 48 hours, and it happens nearly one hundred percent of the time. As a result, families can be safe and comfortable, focusing on what matters most, and making the most of every moment together.

In new leadership roles, Jim Rice, as Vice President of TeleCaring and Navigation and Gus Pascale, as Director of the Care Navigation Center, will drive Capital Caring’s focus on aiding hospice and palliative care families in navigating the world-class, 24/7 coordinated, compassionate care for which Capital Caring has long been trusted to deliver.

“Our mission is to simply improve care and the TeleCaring Program and the Care Navigation Center are at the center of innovation for Capital Caring’s care navigation teams,” said Rice, “With the evolution of coordinated care and technology, I am excited to be part of the team helping lead and continuously improve our 24/7/365 world class care delivery model that provides the highest quality care for current and prospective patients, families, and referral sources.”

J. Cameron Muir, MD, Capital Caring’s Chief Medical Officer said, “Our Care Navigation and TeleCaring programs are a tremendous resource and support for people when they are dealing with such a difficult situation. This enhanced care support drives the high quality care we deliver every day to over 1,200 families. We can respond to issues quickly, and people feel safe, comfortable, and where they want to be.”

Said Pascale, “Capital Caring’s Care Navigation team is committed to providing immediate access to all levels of Capital Caring support and care options. Advanced illness does not take a break during the weekends or holidays and  neither do we. Our moms and dads in the community deserve immediate access to support and care regardless of the day of the week and or hour of the night. So we strive to be their beacon of hope navigating them through the troubled waters of advanced illness to the comfort of our supportive and quality driven improved care.”